This Refund Policy applies to paid consultations booked with SyncMatrix Family Finance Co., Ltd. It is written for clarity. Where a specific duration is not yet confirmed by the business, we use a standard market-consistent period and mark it below as proposed.
Eligibility
A consultation fee is refundable when you cancel a confirmed session with written notice by email to info@syncmatrix.click at least 24 hours before the scheduled start time. This window is proposed, pending business confirmation.
Full refund
You receive a full refund of the session fee when:
- You cancel at least 24 hours before the scheduled start time, or
- We cancel the session for any reason on our side, or
- A session cannot be delivered due to a technical failure on our end.
Partial refund
A partial refund (50%) is offered when:
- You cancel less than 24 hours but more than 4 hours before the scheduled start time, reflecting preparation already completed.
Non-refundable items
The following are not refundable:
- A session fee when you cancel less than 4 hours before the start time, or
- A session fee when neither partner attends (no-show), or
- Work already started on a written shared plan where you have already received a draft and then withdraw.
Rescheduling
You may reschedule a confirmed session once at no cost with at least 24 hours’ notice. Rescheduling with less notice is treated as a cancellation and a new booking.
Deposits
Where a deposit is taken to hold a session, it is applied against the session fee. A deposit is refundable under the same 24-hour rule above. If you no-show, the deposit is retained.
Processing time
Approved refunds are processed back to the original payment method within 14 calendar days of approval. This period is proposed, pending business confirmation.
Refund method
Refunds are returned to the original payment method only. We do not refund to a different account or in cash.
How to request a refund
Email info@syncmatrix.click with the session date and the name used to book. We will confirm receipt within two business days and process the refund within the period above.
Cancellation by us
If we must cancel, we will offer either a full refund or a rescheduled session at your choice. You will not be charged for a session we cancel.
Contact
Refund requests and questions: info@syncmatrix.click or +66-76-354-217.
Last revised: October 2026. Specific timeframes (24-hour notice, 4-hour partial window, 14-day processing) are standard market-consistent durations, proposed and pending business confirmation.